Most people have high hopes for their websites to showcase their business online and generate business but lost in the joy of website ownership is the need to maintain and secure the website. Many website owners lack the skill, time or knowledge to do a professional maintenance job. This usually leaves major holes in website security and opens the door to malicious malware attacks and broken sites. This can then lead to your site being suspended or shut down by Google if malware is detected on your website. Lost time, business and money is the result. Professional maintenance avoids all of this bad stuff.
Backing up your site frequently is crucial to protect you from the loss of your website’s content in case something goes wrong. Having up to date backups assures that your website can be up and running in no time. It’s kind of like website life insurance.
Updates to your websites plugins and themes happen on a regular basis and must be addressed. Not addressing these changes leaves your website open to possible hacking, site breaking and more. We take care of these updates to protect website investment.
The worst thing that can happen to a website is to have it “hacked”. It’s a terrible feeling even major companies experience causing lost data, website downtime and expensive hack cleanup. We protect you from all of this drama.
Do you keep regular backups of your website off-site? Probably not. If not you’re at risk of losing your website investment for good. Regular backups of your website give you the ability to restore your site to its former glory should something go wrong like you or another user breaks your site while trying to update plugins or themes, your website is hacked with malicious malware and your site get suspended by your hosting company or worse blacklisted by Google. A recent backup of your website is the fastest way to bring your website back to life. We take care of all your backups and store them off-site for easy access and protection.
Aren’t those little plugins you have installed on your website wonderful? They allow your website to do amazing things. And that beautiful theme that displays your work or business in such a dazzling way is breathtaking…for now.
If you’re not keeping your plugins up to date or removing plugins that are no longer supported by the developer, you have unknowingly opened up your site to malicious malware attacks, site breakdowns due to outdated code that no longer works and being without your website while you pay someone to fix it.
We protect you from yourself by monitoring, updating and resolving plugin and theme conflicts on a regular basis to keep your website humming along.
Ah yes, website security. The last thing a website owner usually thinks about is security when actually, it should be the first. Just imagine buying that perfect house you always wanted in the perfect neighborhood near your job and top-rated school district. Your website is like this house in the beginning.
Now imagine that you never lock the front or back doors to your dream house or that you “always” leave a window open to let fresh air in while you’re away at work. Imagine that you have no security system in place that will trigger an alarm that will get the police to stop an intruder or a smoke detector to warn you of a fire and a fire extinguisher to put it out.
We lock your doors, windows and install the best security system there is to keep your home “online” safe and secure so you won’t come home one day to find that a malicious thief has violated your web space or worse, that it has burned to the ground. We stop the intruder and put out the fire before there is one.
Yes, we offer 24/7 website monitoring using software that detects threats to your website so we can take action to protect your website. Identifying a threat early is key to preventing a successful attack on your website. We believe that an ounce of prevention is worth a pound of unwanted misery.
We guarantee that your website will be protected. We take every possible step to update, secure and monitor your website to keep it running smoothly on our end. This keeps the bad guys out 99% of the time and your website running at top efficiency but if some act of “heroic hack attack” takes place, we’ll take care of everything and clean up the mess, usually in less than 48 hrs. This doesn’t happen often if all protective measures are taken but if it does this is the 100% warranty that gets you back online at zero cost to you.
(Please note: this warranty only covers the repair and restoring of your website to its original state and not any lost revenue that may or not have been generated had the website been functioning during the period of time that it was down)
We’re here for you and your website in good times or bad. If something goes wrong with your website and you’re in panic mode, just email us describing the issue that you’re having related to the maintenance service we provide for you and well look into it within 24 hrs and if it’s covered by your plan, we’ll fix it for free under warranty. How about that?
You can also reach out to us on chat which may be a way to get a quicker response but we don’t monitor chat 24/7 but we will get the message.
Select the plan that best meets your needs
You started your business to do what you do best, not to learn web development and learn how to secure websites, did you? Leave the dirty work to us so you can concentrate on your businesses success. All we do is work with WordPress websites on a daily basis so we know what you need and take the steps to make it work.
The first thing we do is evaluate the current condition of your website by doing a complete scan to determine what steps if any are necessary to clean your site of any hidden malware and get a list of all security risks.
We generate a report for you to show you what needs to be done in order to bring your website to a healthy state.
If malware is detected we start the removal process. The fee for malware removal is $99 for sites that are live without warnings in search results. Other fees would apply for suspended or blacklisted websites
Now that your website is officially cleaned up of malware all malware, its time to close and lock all doors to entry to prevent future attacks on your website from being successful. This usually involves removing backdoors left by hackers, securing file and database permissions, protecting against brute force access and many more items
Now that your WordPress website is now clean as a whistle we make a clean backup of your website to store in case something should happen to your website
This is where we make regular updates to the plugins, themes and make regular website backups that are stored off-site for your websites protection. Regular maintenance at this stage is crucial to the ongoing health and safety of your website
We use a software that monitors your website 24/7 to guard against known and unknown threats that attempt to maliciously gain access to your website. Once identified the appropriate action is taken to protect your website
What will you do if my website is hacked even with a maintenance plan?
If you have our premium maintenance plan we’ll restore your website to its pre-hack glory absolutely free. Yup, zero, zilch, nada. And we get on the case right away and usually will have the site back up the same day.
If you have our basic or deluxe maintenance plans we also will restore it for free but you may lose some recent updates to your site because the monitoring and backup intervals vary from daily, weekly to monthly.
Are there additional costs?
There are no additional costs on a monthly basis. If your initial website audit reveals a hack that must be addressed “before” we start the monthly service a fee applies according to the status level of the hack.
Is Support Included?
All our plans include a minimum of email support and as little as 8 hrs response time depending on the level of account that you have.
What about Refunds?
There are no refunds because our maintenance services are month to month.
Can I change plans or cancel at any time?
You can cancel at any time. All of our plans are month to month. If you elect to change your plan to receive more or fewer maintenance services, simply email us with your request to maintenance@smartwebsitebuilding.com and we will make the adjustment effective on your next monthly renewal
What if you find malware on my site during the initial audit scan?
If we find malware on your WordPress website it would need to be removed first before securing your site. Malware removal can be a tedious and lengthy process and we charge accordingly. If your website is still live and no warning messages appear in search results or your website hasn’t been suspended by your hosting company we charge a flat fee of $99 to remove the malware before proceeding.
How do you handle support requests and questions?
For now, everything goes through email maintenance@smartwebsitebuilding.com. All you have to do is send us an email with your support request from the email address associated with your maintenance plan and our staff will get back to the same day.